With Passenger, your dedicated Client Services team will work with you to set success metrics, develop strategy, recruit members, and cultivate rich insights.

  • Launch Management

    We guide clients through the planning stages of a community initiative by offering consulting on organizational preparation, community design, content planning, and member engagement best practices.

  • Membership Recruitment

    We help clients maintain their optimal member mix, including strategic identification of where to source members, and how to build successful ongoing recruitment strategy for your community.

  • Recognition & Awards

    Our team takes a surprise and delight approach, offering compelling rewards and recognition programs to fit your community objectives and keep members highly engaged.

  • Strategy & Insights

    Your account team and our strategy and insights directors will uncover member-generated insights to maximize the value of your community.

  • Reporting & Analytics

    Our community health metrics, community analytics, and reporting tools enhance our ability to translate community interactions into meaningful results and actionable insights.

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  • Partnerships

    Passenger partners with the leading digital, marketing, innovation, and research agencies to combine our leading edge community technology with agency strategic services. Agencies can extend the value they offer clients and open additional revenue streams while offering a best in class community experience.
The ongoing stream of information enables us to do ongoing market volatility work every week with our communities.
-Director of Market Insights, Fortune 500 Financial Services Company
With a private online community at our fingertips, we can get feedback that is actionable in a really quick period of time.
-VP, Research, Television Studio
A private online community provides new ideas coming directly from the consumer, so we are not completely reliant on innovation from within.
-Director, Customer Research & Analysis, Fortune 500 Retailer