Community managers bring people together. From invites to insights, we ensure your community delivers the return on investment you’re looking for.

Our expert team can facilitate early stage strategy all the way through to activity planning, member engagement and reporting. Our flexible staffing options give you what you need-- when you need it—so your community flourishes.

Our Community management experts ensure a successful community strategy from invites to insights. With Passenger, your dedicated Client Services and Insights team will work with you to set success metrics, develop strategy, recruit members, and cultivate rich insights from your private community. We are experts in community engagement and are continuously discovering new and innovative ways to engage community members to keep them involved and invested.
Launch Management

We guide clients through the planning stages of a community initiative by offering consulting on organizational preparation, community design, content planning, and member engagement best practices.

Recognition & Awards

Our team takes a surprise and delight approach, offering compelling rewards and recognition programs to fit your community objectives and keep member participation high.

Reporting & Analytics

Our community health metrics, behavioral analytics, and advanced reporting tools enhance our ability to translate community interactions into meaningful results and actionable insights.

Membership Recruitment

We help clients maintain their optimal member mix, including strategic identification of where to source members, and how to build successful ongoing recruitment strategy for your community.

Strategy & Insights

Our team provides ongoing consulting to ensure your community continues to meet your business objectives - from insights development to innovation and advocacy. We help you maximize your ongoing community investment.


Passenger partners with the leading digital, marketing, innovation, and research agencies to combine our leading edge community technology with agency strategic services. Agencies can extend the value they offer clients and open additional revenue streams while offering a best in class community experience.

Activity Planning

Our community management teams work with you to understand your business objectives and design compelling community activities so you can get the insights you’re looking for.