FUEL by Passenger

Introducing a new way to fuel insights, innovation, and advocacy
Powering Communities. Fueling Growth
Today's customers are more empowered than ever before and companies must become more customer-centric. This means putting the customer at the center of decision making…giving them a voice… and listening.

The FUEL Community Engine (Fast User Engagement & Listening) allows brands to do this by providing them a place to connect with their key stakeholders. In a FUEL-powered community you can uncover insights, foster innovation, and inspire advocacy.

Co-created with input from clients, employees, and community members, the FUEL Community Engine is an ideal environment to nurture relationships with key stakeholders.

We give customers a voice. They help you fuel insights, innovation and advocacy.

Key Community Enhancements
Responsive design enables compatibility on all browsers and devices
New native mobile apps for IOS and Android
Cloud enabled to allow for quick deployments to all parts of the globe
Qualtrics integration for content and recruitment surveys
Social media integration options, including social sharing
Multi-language translation abilities to address globalization requirements
Advanced moderation tools make it easy to DIY
In-browser and in-app notifications for new content
Integration of Tableau for enhanced business analytics and reporting
HD rich media streaming and adaptive image display for devices
Our FUEL Community Engine Offers:
FAST & SIMPLE DIY USE if desired
The FUEL community engine was built with members – and community managers– in mind. Set up and technical design takes just hours versus months. Integration of Qualtrics survey tools makes it easy to learn and easy to leverage hundreds of survey templates.
ORGANIC ENGAGMENT & TOOLS TO INSPIRE
Our members can control subscription feeds and public profile elements. Ideas module inspires unaided customer-to-brand interactions. Social sharing adds new power to serve WOM objectives.
OPERATIONAL EFFICIENCY
We provide a flexible, multi-channel platform to nurture dialog with customers that results in greater insights, faster product innovation, and increased social advocacy all improving your bottom line. 
SCALABLE & FLEXIBLE OPTIONS
Our technology enables tiered growth strategies and on/off features that are completely configurable to meet client needs across various industries.
ABILITY TO DO MORE FOR LESS
All-in-one community engine features qualitative & quantitative tools including a comprehensive survey package, discussions, user-generated content modules, ideas, live chat, announcements and social sharing. We don’t “add on” every time something needs tech development.
PROTECTED & PURPOSEFUL WORK
Our member settings and security features have been driven by demands of our technology, media, and financial clients, who wanted even greater security. Our commitment to continuous improvement with our own voice-of-customer initiatives drives roadmap prioritization.
Who Benefits

Whether B2B, B2C, or B2E, across multiple industries & corporate functions, and to various stakeholders, the FUEL Community Engine is a valuable business asset designed to fuel growth, engagement, ideas, and insights

Departments served:
  • Brand Strategy & Communication
  • New Product Development
  • Research
  • Customer Loyalty
  • Human Resources

Stakeholders served:

  • Employees
  • Partners
  • Customers
Schedule Your Demo
Want to learn how Passenger’s FUEL Community Engine can grow your business? Let’s talk….
What Members are Saying

"Love the social media feel to it! I am actually getting used to it and now actually kind of loving it! Feel more connected! I am excited for others to get more involved!"

"...I feel positive about the site and appreciate the hard work you put into making our community a great and fun place to visit...."

"The feature that sticks out to me are the notifications. I think it's a great way to promote user engagement, it allows people to see responses to their posts/comments and it should encourage more interaction among owners..."

"I really like the new site and feel it's more user friendly!"