A highly scalable, private online community platform designed for customer collaboration.

Platform Summary

An intuitive private online community platform

Highly Scalable Platform

Don't let anyone tell you that "smaller is better". With true customer collaboration, your Business-to-Customer or Business-to-Business community should be scalable to fit your business objectives - not ours. Passenger's platform is built to scale according to your needs. Our customers can manage a dialogue with up to 5,000+ of your key customers and enable you to filter that conversation against pre-existing customer segments. As your business needs change, Passenger enables you to rapidly deploy additional customer communities, so that you can focus on your business.

Delivered Software-as-a-Service

Our clients benefit from continuous improvements to the platform at no additional cost. Delivered Software-as-a-Service, and seamlessly updated, Passenger is a hosted solution requiring no IT integration, add-ons or downloads for you or your customers. With access via web-based login you avoid any of the challenges associated with building and maintaining your own website or working with desktop applications.

Social Networking

Your team and your customers can connect and communicate within the community. Members can browse for other members who share their interests or simply interact in context around meaningful topics.

Collaboration

A combination of live and ongoing experiences allow you and your customers to share ideas and opinions - in a media rich conversation. This collaborative experience is the highest level of customer engagement, allowing your customers to have a seat at the strategy table.

Analytics

All conversations and interactions are captured and tag to individual members. The conversation can be filtered, saved and shared to help your organization deliver better customer experiences, across the board.

Branded Customer Communities

Empower key customers through participation in the process

Easily launch one or many communities for your Customer Collaboration

With the Passenger® platform you can easily brand, configure and launch multiple customer communities (with thousands of customers per community) for collaboration across various areas of your business.

Our best-in-class user-interface offers a combination of synchronous and asynchronous conversation to support your objectives. The platform is rich-media enabled, offering a collaboration environment alive with photos, video and audio.

While every feature of the Passenger platform is valuable on its own, it is the dynamic combination of these elements that fosters true customer collaboration.

The Passenger Client Dashboard

Identify counter-inuitive opportunities

Understand the context of what your customers are saying

The Passenger® Client Dashboard is a key component of collaboration, providing you with up-to-date results and a variety of tools to filter, present, save and share this information internally.

All interactions within your Passenger-powered community are captured and tagged back to the individual members, allowing you to look at the community broadly or in detail.

Platform Technology

Built with a combination of Java and Adobe® Flex® technologies