SELECT DEPARTMENT

Passenger is always open to meeting innovative thinkers

who are passionate about leveraging social dynamics

through leading-edge technology.

Community Manager

Location: Los Angeles, CA

Position Summary

The Community Manager will be responsible for overseeing the daily management of all community communication as well as all the implementation and reporting of all content and activity for their assigned clients or business.

Responsibilities

Daily Check-ins

  • Daily maintenance check to assure all Community functions are working correctly
  • Daily management of community correspondence such as forgot passwords, questions, comments, suggestions, discussion board topics and profile images

Community Communication

  • Manage all platform communication including outbound emails, opt-out lists and message center notifications (text messaging when applicable)

Community Content

  • Work closely with the Account Director to develop content and the strategic plan for platform launch and recruitment
  • Load, test and proofread all content in staging before posting live to production
  • Review and refresh content when necessary

Community Activity

  • Work closely with the Account Director to develop and implement all platform activity such as Sessions, Discussion Topics, Activities and Impact
  • Load, test and proofread all Activity and Media on staging before posting live to production
  • Implement all activity as dictated by the strategic planning calendar developed along with the Account Director and client
  • Host/Moderate Sessions

Reporting

  • Weekly tracking of Community member participation (sessions, activities, discussions)
  • Prepare a comprehensive monthly profile report that toplines Community participants
  • Sort, analyze and prepare reports for each Session as well as a comprehensive report at the end of each Session sequence (usually by month, may vary depending on client)
  • Log all Discussion Board correspondence and recap highlights or relevant information
  • Prepare a monthly Activity report with highlights of the best contributions and recommendation for the Impact page

Requirements

  • Continually log and communicate any technical issues or bugs for the technology team
  • Keep track of all Community functionality within the admin tool and user interface where improvements or changes can be made in future models
  • Participate in product board brainstorming meetings to help evolve the business and the product
  • Participate in as many other consumer Communities as possible to gain competitive insight
Requirements
  • Education: BS or BA degree in Business, Communication or related field
  • Experience: 3-5 years of experience in marketing research, technology or communication
  • Excellent writing skills, with an eye for proofreading and grammar
  • Experience managing or implementing CRM email campaigns
  • Experience developing marketing research surveys, moderating focus groups and/or online Communities
  • Internet and technology savvy with an understanding of chat rooms, blogs, social networking sites and consumer Communities
  • Strong computer skills is a must, basic HTML experience is a plus